Targeting:
Skills for Internal Consultants and
Modern Managers - CMCE
Challenges facing your organisation
Could the services you deliver to your customers be
improved? Or, are
you under pressure from ministers to reduce costs?
Government and
public service institutions are constantly faced with the
challenge of
improving organisational efficiency and effectiveness. Could
you benefit
by obtaining a professional Consultancy qualification – The
Certificate in
Management Consultancy Essentials.
If you and your organisation are looking to build on the
essential skills
and knowledge necessary to facilitate improvement in your
organisation,
then this is the programme for you.
Benefits of attending to you and your organisation You will be able to:
Provide better internal
consultancy advice
Introduce creative and
innovative problem solving techniques to
improve organisational performance
Analyse complex systems
behaviour and develop recommendations
for change
Formulate performance
measurement and management systems
Undertake organisational
‘health checks’
Transfer problem solving
skills to operational managers and staff to
prevent problems occurring
Identify and introduce
output focused working cultures.
Programme aim
Run as two complementary modules, the programme aims to
examine
the changing role of the consultant/change agent in the
public service
and the range of strategies for making powerful
interventions for
improving organisational performance.
Module two is aimed at providing participants with
opportunities to
practice a number of efficiency improvement and consultancy
techniques
with a view to enabling them to apply these skills in their
own
organisation.
The Certificate in Management Consulting Essentials (CMCE)
The CMCE is awarded by the Institute of Management
Consultancy –
part of the Chartered Institute of Management. Delegates
attending both
Modules of this programme are able to work for the CMCE
(which is
included in the overall 4 week fee). This involves completing the
programme and a project within 6 weeks after the programme. The
Director of Studies will act as guide and mentor for the
CMCE.
What you will learn Module One – Theoretical Techniques
Consulting, inspection and
review services
The consulting model,
styles and understanding organisational
dynamics
Performance management and
styles
Strategic and business
planning
Managing multiple change
initiatives
Quality management
initiatives
Problem solving and
decision making
Evaluating the benefits of
organisational improvement
Risk and risk management
The role of the change
agent within organisations and organisational
cultures and values
Interviewing techniques,
presentation skills and report writing
Relationship building
Creative thinking
techniques
Developing partnership
approaches with clients and concepts of
‘added value’
Development of an action
plan
Advice on the Certificate
in Management Consulting Essentials.
Module Two – Practical Implementation
In this module, delegates will undertake a more detailed
study of the
specific techniques and methodologies in order to practice
implementation and possible modification to meet the needs
of their
organisation.
Devising the policy for a
Manpower Audit and undertaking one
Producing a project
management plan
Producing a Citizens /
Service First Charter and compliant system
Undertaking a European
Foundation Quality Model
Developing a Functional
Review capability
Producing a plan to
introduce an IT system
Devising a change
management plan and producing a performance
management system
Producing a risk
management system
Planning for private
sector involvement using Market testing and
contractorisation
Further advice on the
Certificate in Management Consulting
Essentials.
